Spanish consumers organisation takes court action against five airlines
OCU wants 40 clauses it sees as abusive removed from the general conditions for Ryanair, Iberia, Spanair, Aireuropa and VuelingEFE archive
The OCU Spanish Consumers and Users Organisation has challenged five airlines in the courts for what the OCU considers as ‘abusive’ clauses in their general conditions. The companies concerned are Ryanair, Iberia, Spanair, Aireuropa and Vueling, who between them have 40 clauses the OCU sees as detrimental to passengers.
They include cancelling a passenger’s return ticket if the ticket for the outward journey has not been used, setting a maximum number of children who will be allowed on a flight and charging passengers for their hold luggage.
Another is that some companies reserve the right to decide which identity documents the passenger must present and the OCU has asked the judge, in the case of Ryanair, to stop the airline’s practice of demanding DNI identity cards for children who are travelling with their parents.
The OCU said in a press release that any passenger who has been affected by any of these clauses and wants to take action must currently take the case to the courts on an individual basis. They hope the court will rule in favour of their case and order the clauses removed from the airlines’ general conditions.
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